Important update
We've moved to a new PIRO Support Portal
All future support requests should be submitted through our new portal.
How can we help?
Support for PIRO, PIRO Fusion and PIRO Retail.
Submit a request
Open a ticket in the PIRO Support Portal and track its status end to end.
Open the portalKnowledge base
Step-by-step guides and answers for PIRO Fusion and PIRO Retail workflows.
Browse articlesEmail support
Prefer email? Write to us and a ticket is created for you automatically.
support@gopiro.comSupport hours
Our team offers 19 hours of live coverage, Monday to Friday, across three regional time zones.
Americas
12 AM - 7 PM
EST
Europe & Africa
4 AM - 11 PM
GMT
Asia & Oceania
3 PM - 10 AM
AEDT
Faster resolutions
Include your company name, product and screenshots to speed things up.
Existing tickets
Tickets created before the migration stay available for reference.
Moving jewelry businesses forward.
Ready to get help? Everything now starts in the PIRO Support Portal.